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How to proceed if your ticket has not arrived?

  1. Check your Junk, Bulk and Spam folders in your email.
    Sometimes emails with tickets get into these folders. If you find an email with a ticket in one of them, move it to your inbox and add our email address to your contacts to prevent similar problems in the future.
  2. If you have registered in our online shop, you can find your ticket by logging into your account in the "My Tickets"
  3. Contact customer service
    If the ticket is not in your inbox or in bulk or junk mail and spam, you may have entered the wrong email. In this case, please contact us. You can do this using one of the options below:
    Customer Service
    By email to
    Send a message via SMS or WhatsApp to +420 773 725 452
  4. Provide us with the necessary information
    In your message, please include the name under which the ticket order was created, the correct email address and your phone number. This information is important to identify your order and solve the problem.
  5. Expect a reply
    We will resolve your request within 24 hours. Watch your email, WhatsApp, sms or Messenger for a response from the ZIVA EXOTIKA team.